Refund and Returns Policy

At HOTA Digital, customer satisfaction is important to us. We are committed to providing high-quality professional services and a clear, reliable client experience. This Refund Policy explains the circumstances under which refunds may be available for our services.

1. Refund Eligibility

Refunds may be available under the following circumstances.

1.1 Service Not Started

If the purchased service has not been started or delivered within the agreed timeframe, you may request a full refund, subject to any non-refundable third-party costs already incurred.

1.2 Project Cancellation by the Client

If you decide to cancel a project:

Before the project begins: You may be eligible for a full refund of payments made, excluding non-refundable processing fees or third-party expenses already incurred.
After work has begun: Any refund will be calculated based on the work completed, time spent, resources committed, and expenses incurred before cancellation.

1.3 Failure to Deliver Agreed Services

If HOTA Digital is unable to provide the agreed deliverables due to an error on our part, we will first attempt to correct the issue. If the issue cannot reasonably be resolved, a full or partial refund may be offered based on the affected portion of the service.

2. Non-Refundable Circumstances

Refunds will generally not be provided in the following circumstances.

2.1 Completed Services

Once a service, project stage, or final deliverable has been completed and provided to the client, the associated payment is non-refundable.

2.2 Change of Mind

Refunds will not be provided when a client changes their mind or cancels a service after work has begun without any failure by HOTA Digital to meet the agreed terms.

2.3 Client-Caused Delays

Refunds will not be available when delays or interruptions result from the client’s failure to provide required information, content, approvals, feedback, account access, or timely responses.

2.4 Approved Work and Revisions

Work that has already been reviewed and approved by the client is non-refundable. Requests that fall outside the agreed project scope may be subject to additional charges.

2.5 Third-Party Products and Services

Payments made for third-party products or services are non-refundable through HOTA Digital. These may include:

Website hosting
Domain registration
Premium themes or plugins
Software subscriptions
Advertising expenses
Payment processing fees
Other externally purchased products or services

Any refund for a third-party product or service will be subject to the provider’s own refund policy.

3. Refund Request Process

If you believe you are eligible for a refund, please follow the process below.

3.1 Submit a Refund Request

Your full name
Email address used for the purchase
Service purchased
Payment or invoice reference
Date of payment
Reason for the refund request
Any relevant supporting information

3.2 Review Period

HOTA Digital will review your request and normally provide an initial response within seven business days. Additional information may be requested before a final decision is made.

3.3 Refund Timeline

If a refund is approved, it will generally be issued to the original payment method within 7–14 business days. The time required for the funds to appear may vary depending on the payment processor or financial institution.

4. Partial Refunds

For projects canceled after work has begun, HOTA Digital may issue a partial refund based on:

The amount of work completed
Time spent on the project
Completed project stages or deliverables
Resources reserved or committed
Non-refundable third-party costs
Administrative or payment processing expenses, where applicable

When appropriate, we will provide a summary of the completed work and the calculation used to determine the refundable amount.

5. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, clients are encouraged to contact HOTA Digital so that we can review the matter and attempt to resolve it directly.

Submitting a chargeback does not automatically cancel outstanding contractual obligations or amounts due for services already completed.

6. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us using the contact information available on our website.

7. Policy Updates

HOTA Digital may update this Refund Policy periodically to reflect changes in our services, payment processes, or business practices. The latest version will be posted on this page.

Thank you for choosing HOTA Digital. We value your trust and remain committed to providing professional services tailored to your business needs.

Refund and Returns Policy